Shipping
UK
Order before 6pm for next-day delivery. Delivery runs Monday to Saturday, and you’ll get a tracking email once your order’s on its way.
Letter delivery (paper inserts only) £1.95
48-hour delivery £3.95
24-hour delivery £5.95
Free 48-hour delivery on all orders over £250
Your delivery options and costs are shown at checkout. Next-day and 48-hour delivery are UK only.
Worldwide
We ship worldwide with DHL, fully tracked door to door. Choose Economy or Express at checkout:
Europe
Economy (5 to 10 working days) £14
Express (2 to 4 working days) £18
USA & Canada
Economy (5 to 10 working days) £22
Express (2 to 4 working days) £28
Rest of the World (Including UAE and everywhere else)
Economy (5 to 10 working days) £30
Express (2 to 4 working days) £35
International delivery times are estimates and don’t include any time held in customs. Any customs duties or import taxes are the responsibility of the recipient.
Returns & Refunds
Your right to cancel
If you’re a consumer in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Where an order arrives in several parts, the 14 days runs from the day you receive the last item.
To cancel, email support@theagende.com with your order number. You then have a further 14 days to return the item to us.
Condition of returns
You’re welcome to inspect your agenda as you would in a shop: unboxing it, handling the leather, testing the ring mechanism. If an item comes back showing handling beyond that, including writing on the pages, marking, scuffing or signs of daily carry, we may reduce your refund to reflect the loss in value. Where an item can no longer be sold, this deduction may be the full value of the item.
Please return items with their dust bag, inserts and packaging where possible.
Paper refills and inserts
Opened refill packs may be returned within the cancellation period. Where a pack can no longer be sold as new, we may reduce your refund accordingly.
Items we can’t accept back
• Personalised or monogrammed pieces, unless faulty, as these are made to your specification.
• Gift cards.
Return postage
For change of mind returns, you cover the cost of sending the item back. We recommend a tracked, insured service, as we can’t be responsible for parcels lost in transit to us.
Where an item is faulty, damaged or not what you ordered, we cover the cost of return postage.
Your refund
We’ll refund you within 14 days of receiving the item back, using your original payment method. If you cancel your entire order within the 14 day cancellation window, we’ll also refund the standard outbound delivery charge. Where you selected an upgraded delivery service, we refund the standard rate only.
Faulty or damaged items
If an item arrives damaged or develops a fault, email support@theagende.com with your order number and photographs.
Tell us within 30 days of delivery and you’re entitled to a full refund. After 30 days, we’ll repair or replace the item, and where that isn’t possible we’ll refund you. This applies regardless of how the item has been used.
Leather is a natural material. Variations in grain, colour and marking are characteristic of the hide and aren’t considered faults.
Exchanges
We’ll exchange an item for a different colourway or format within [30] days, subject to availability. Email us and we’ll arrange it.
Orders outside the UK
International customers may return items under the same terms. Return postage, duties and customs charges are your responsibility, except where the goods were faulty.
